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Creator Lab - interviews with entrepreneurs and startup founders

Revealing conversations with the leading creators of our time. From proven entrepreneurs building the companies of the future, to non-profit founders creating change and the artists shaping our culture - we go beyond the surface to find the nuance in what it takes to turn your ideas, into action.
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Now displaying: September, 2019
Sep 20, 2019

“Silicon Valley’s buzziest start-up” - The New York Times


Rahul Vohra is no novice to the startup world. He previously built and sold Rapportive to Linkedin before setting out to build “the fastest email ever made” for the power users who fell out of love with Gmail, Outlook, and others.

You can’t argue with their results. Superhuman have 220k+ people on their waitlist, which costs $30/month and they’ve raised north of $50mil at a $260mil valuation from elite investors like First Round Capital & Andreessen Horowitz.

But what stood out most to me while meeting Rahul was his focus on the long term. We discussed “building a company that can last for 100yrs” while convincing his co-founders to “do their life’s work” with him. At one point, Rahul described sitting in front of his computer in tears because he realized he hadn’t built what he had set out to.

A Unique Approach


Sometimes, their unique approach can feel counter-intuitive. For example, what if I told you they are happy to turn away paying customers if it would distract them from their “high expectation customers”.

Or their mandatory human onboarding where a Superhuman employee takes a new user through a 30-60mins call to get them setup, understand how they personally use email & customize their experience vs a more scalable online experience that would save money in the short term.

Superhuman have turned paying customers into their biggest fans – on average, every new user of Superhuman brings in one new user down the road.

In this episode, we go deep into the engine they’ve built, how they design their product using video game dynamics and learning how to listen to the right customers.

Five Things To Listen Out For:

(1) Building a product-market-fit engine – we discuss several product-market-fit definitions and the approach Rahul took to understand when they had hit this point

(2) High Expectation Customer – what this is and why it’s important to find

(3) Turning Email Into A Video Game – how to design products to make you feel a certain way by taking principles from video game design

(4) Following Your Passion – is this misguided or good advice?

(5) Preparing For A Recession – is this something Rahul is thinking about and how he thinks this might impact the business world

Subscribe and watch on:
YouTube.com/creatorlabfm

Full show notes:
https://www.creatorlab.fm/rahul-vohra-superhuman-product-market-fit/

Links:

https://superhuman.com/

https://twitter.com/rahulvohra

https://firstround.com/review/how-superhuman-built-an-engine-to-find-product-market-fit/

Connect with Bilal on social:
Instagram @bzaidi212 @creatorlabfm
Twitter @bzaidi @creatorlabfm

Thank you to our sponsors, who help make this show possible:
SquareFoot, where growing companies find their place, check out SquareFoot.com/creatorlab to find your next office space

Sep 4, 2019

Hiten Shah has built multiple SaaS companies including Crazy Egg, KISSmetrics & FYI. In this conversation, we discuss the future of remote work and lessons learned from building, investing and advising 120+ companies.

63% of US companies now have remote workers and 96% of remote workers would recommend working remotely to a friend.

But what does “remote work” actually mean?

Many people think of digital nomads galavanting around tropical islands while fitting in some Wifi work time. Or freelancers working out of trendy coffee shops…

But as Hiten and I discuss, most of us are already participating in some form of “remote work”.

Whether that’s a remote meeting we have with external partners, flexible work schedules or simply, “working from home” – this is an important macro trend that is going to impact all of us as the nature of work continues to evolve.

Five Things To Listen Out For:

  1. What remote work really means – Hiten’s team did a deep dive to uncover what remote work means in practice
  2. Understanding intent through keyword research – how Hiten used keyword research to understand the specifics around what people are really looking for
  3. Facts vs Feelings – mental frameworks to separate facts and feelings to make decisions
  4. Dealing with loss – the lesson Hiten’s dad shared when his mother passed away at a young age and how that has helped shape him today
  5. Why words matter – the difference between “self-funding” and “bootstrapping”

You can check out the full analysis Hiten and his team published here. Hiten on Twitter @hnshah.

Subscribe and watch on:
YouTube.com/creatorlabfm

Full show notes:
https://www.creatorlab.fm/hiten-shah-future-of-remote-work/

Connect with Bilal on social:
Instagram @bzaidi212 @creatorlabfm
Twitter @bzaidi @creatorlabfm

Thank you to our sponsors, who help make this show possible:
SquareFoot, where growing companies find their place, check out SquareFoot.com/creatorlab to find your next office space

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